Author Archive for Andy Wilkinson

Your Latest IT News Update

Featured Article – Microsoft Teams User Numbers Up By 12 Million In A Week

Microsoft’s collaborative working platform ‘Teams’ is reported to have seen a massive 12 million user boost in one week as a result of remote-working through the coronavirus outbreak, and through Microsoft making the platform generally available through Office 365 from March 14.

<More>

Viruses Killed By Robots

Robots armed with UV-C ultraviolet light beams that can effectively disinfect surfaces in a hospital room in 10-20 minutes are helping in the fight against COVID-19.

<More>

Facebook Video Quality Reduced To Cope With Demand

Facebook and Instagram have reduced the quality of videos shared on their platforms in Europe as demand for streaming has increased due to self-isolation.

<More>

Cybercriminals Hijacking Netflix and Other Streaming Accounts

It has been reported that the surge in the use of streaming music and video services has been accompanied by a surge in the number of user accounts being taken over by cybercriminals.

<More>

Tech Tip – How To Clean Your Smartphone

If you’re wondering how you can effectively and safely clean your smartphone as an extra way to help protect yourself from the threat of bacteria and viruses, here’s some advice from a medical expert:

<More>

Featured Article – Microsoft Teams User Numbers Up By 12 Million In A Week

Microsoft’s collaborative working platform ‘Teams’ is reported to have seen a massive 12 million user boost in one week as a result of remote-working through the coronavirus outbreak, and through Microsoft making the platform generally available through Office 365 from March 14.

What Is Teams?

Teams, announced in November 2016 and launched by Microsoft in 2017, is a platform designed to help collaborative working and combines features such as workplace chat, meetings, notes, and attachments. Described by Microsoft as a “complete chat and online meetings solution”, it normally integrates with the company’s Office 365 subscription office productivity suite. In July 2018, Microsoft introduced a free, basic features version of Teams which did not require an Office 365 account, in order to increase user numbers and tempt users away from competitor ‘Slack’.

Microsoft Teams is also the replacement for Skype for Business Online, the support for which will end on 31 July 2021, and all-new Microsoft 365 customers have been getting Microsoft Teams by default from 1 September 2019.

March 14

Microsoft Corp. announced on March 14 that Microsoft Teams would be generally available in Office 365 for business customers in 181 markets and 19 languages.

Increased To 44 Million Users

The move to make Teams generally available to businesses with Office 365, coupled with a mass move to remote working as a result of COVID-19 has resulted in 12 million new users joining the platform in a week, bringing users up from 32 million on 11 March to 44 million users a week later.  The number is likely to have increased significantly again since 18 March.

What Does Teams Offer?

Microsoft Teams offers threaded chat capabilities which Microsoft describes as “a modern conversations experience”, and built-in Office 365 apps like Word, Excel, PowerPoint, OneNote, SharePoint and Power BI.  Also, Teams offers users ad-hoc (and scheduled) voice and video meetings and has security and compliance capabilities built-in as it supports global standards, including SOC 1, SOC 2, EU Model Clauses, ISO27001 and HIPAA. Users are also able to benefit from the fact that workspaces can be customised for each team using tabs, connectors and bots from third-party partners and Microsoft tools e.g. Microsoft Planner and Visual Studio Team Services. Microsoft says that more than 150 integrations are available or coming soon to Teams.

New Features

Microsoft reports that it has added more than 100 new features to Teams since November 2019.  These include an enhanced meeting experience (with scheduling), mobile audio calling, video calling on Android (coming soon to iOS), and email integration.  Teams has also benefited from improvements to accessibility with support for screen readers, high contrast and keyboard-only navigation.

Walkie-Talkie Phone

In January, Microsoft announced that it was adding a “push-to-talk experience” to Teams that turns employee or company-owned smartphones and tablets into walkie-talkies.  The Walkie Talkie feature, which can be accessed in private preview in the first half of this year and will be available in the Teams mobile app, offers clear, instant and secure voice communication over the cloud.

Competition

There are, of course, other services in competition with Microsoft Teams. Slack, for example, is a cloud-based set of proprietary team collaboration tools and services.  Slack enables users (communities, groups, or teams) to join through a URL or invitation sent by a team admin or owner.  Although Slack was intended to be an organisational communication tool, it has morphed into a community platform i.e. it is a business technology that has crossed over into personal use.

That said, Slack reported in October last year that it had 12 million daily active users, which was a 2 million increase since January 2019.

Slack has stickiness and strong user engagement which help to attract businesses that want to get into using workstream collaboration software but, it faces challenges such as convincing big businesses that it is not just a chat app and that it is a worthy, paid-for alternative to its more well-known competitors like Microsoft’s Teams.

Like Teams, Slack has just introduced new features and has experienced a surge of growth in just over a month.

Another competitor to Microsoft’s Teams is Zoom, which is a platform for video and audio conferencing, chat, and webinars that is often used alongside Google’s G Suite and Slack.  It has been reported that Zoom is now top of the free downloaded apps in Apple’s app store, and Learnbonds.com reports that downloads for Zoom increased by 1,270 per cent between February 22 and March 22.

Real-Life Example – Teams

A real-life example from Microsoft of how Teams is being put to good use is by bicycle and cycling gear company Trek Bicycle.  Microsoft reports how Teams has become the project hub for the company where all staff know where to find the latest documents, notes, tasks relating to team conversations thereby making Teams a central part of the company’s “get-things-done-fast culture.”

Looking Forward

Many businesses are already using and gaining advantages from the speed and scope of communication, project context, and convenience of a cloud-based, accessible hub offered by collaborative working platforms like Teams.  The decision to make Teams generally available with Office 365 for business can only make the platform more popular and the need for companies to quickly set-up effective remote working has stimulated the market for these services and given users a crash-course in and a strong reminder of their strengths and benefits.

The hope by Microsoft and other collaborative working platform providers is that companies will go on using the platforms long after they technically need to in order to deal with COVID19 lockdown and that they will decide to use them going forward to keep improving the flexibility and productivity of their businesses, compete with other companies that are getting the best from them, and guard against excessive damage to the business from any future lockdown situations.

Viruses Killed By Robots

Robots armed with UV-C ultraviolet light beams that can effectively disinfect surfaces in a hospital room in 10-20 minutes are helping in the fight against COVID-19.

UVD Robots, Denmark

The robots, which are reported to have been shipped in considerable numbers to Wuhan in China, Asia, and parts of Europe are manufactured in Denmark’s third-largest city, Odense, by the UVD Robots company.  The manufacturers say that if used as part of a regular cleaning cycle, they could prevent and reduce the spread of infectious diseases, viruses, bacteria, as well as other types of harmful organic microorganisms.

Breaks Down DNA

These smart robots, which look a little like a printer on wheels with several light-sabres arranged vertically in a circle on top, can autonomously clean traces of viruses from a room by ‘burning’ them from surfaces using UV-Wavelength: 254NM (UV-C light) in a way that breaks down the DNA-structure of the virus.

Research and Testing

The UVD robots are the product of 6 years research, design, development, and testing by leading, reputable organisation Blue Ocean Robotics, and the Danish Healthcare Authority (supported by leading microbiologists and hygiene specialists from Odense University Hospital).

How?

The Ultraviolet germicidal irradiation (UVGI) method of disinfection, which has been in accepted use since the mid-20th century, involves using short-wavelength ultraviolet (UV-C) to disrupt the DNA of microorganisms so that they can no longer carry out cellular functions.

Features

The features of UVD’s cleaning robots include 360-degree disinfection coverage, a 3-hour battery charge, and software and sensor-based safety features.  The operating time per charge for the UV module is 2-2.5 hours (equal to 9-10 rooms).  It is claimed that these units can kill up to 99.99 per cent of bacteria.

HAIs

The primary purpose of the robots is to help and improve quality of care for hospitals and healthcare facilities around the world by providing an effective, low human risk, 24-hour available way to eradicate the kind of Hospital Acquired Infections (HAIs) which affect millions of patients (and kill several thousand) each year.

The COVID-19 outbreak which has led to many healthcare environments being overwhelmed with large numbers of patients has, therefore, made the need for this kind of cleaning/disinfecting system seem very attractive.

What Does This Mean For Your Business?

Now, more than ever in living memory, having a device that can simply, automatically, quickly and effectively get on with the cleaning of hospital rooms on-demand, without worrying about infection (as may be the case for human cleaners), and without putting more human resource demands on hospitals must be invaluable, and would account for the increase in orders internationally. Devices like these show how a combination of technologies can be combined to create real value and tackle a problem in an effective way that could benefit all of us.

Facebook Video Quality Reduced To Cope With Demand

Facebook and Instagram have reduced the quality of videos shared on their platforms in Europe as demand for streaming has increased due to self-isolation.

Lower Bitrate, Looks Similar

The announcement by Facebook that a lowering of the bit-rates for videos on Facebook and Instagram in Europe highlights the need to reduce network congestion, free-up more bandwidth, and make sure that users stay connected at a time where demand is reaching very high levels because of the COVID-19 pandemic.  The move could have a significant positive impact when you consider that Facebook has around 300 million daily users in Europe alone, and streaming video can account for as much as 60% of traffic on fixed and mobile networks.

Although a reduction in bit-rates for videos will, technically, reduce the quality, the likelihood is that the change will be virtually imperceptible to most users.

Many Other Platforms

Facebook is certainly not the only platform taking this step as Amazon, Apple TV+, Disney+ and Netflix have also made similar announcements.  For example, Netflix is reducing its back video bit rates while still claiming to allow customers to get HD and Ultra HD content (with lower image quality),  and Amazon Prime Video has started to reduce its streaming bitrates as has Apple’s streaming service.

Google’s YouTube is also switching all traffic in the EU to standard definition by default.

BT Say UK Networks Have The Capacity

BT’s Chief Technology and Information Officer, Howard Watson, has announced that the UK’s advanced digital economy means that it has overbuilt its networks to compensate for HD streaming content and that the UK’s fixed broadband network core has been built with the extra ‘headroom’ to support evening peaks of network traffic that high-bandwidth applications create. Mr Watson has also pointed out that since people started to work from home more this month, there has been a weekday daytime traffic increase of 35-60 per cent compared with similar days on the fixed network, peaking at 7.5Tb/s, which is still only half the average evening peak, and far short of the 17.5 Tb/s that the network is known to be able to handle.

What Does This Mean For Your Business?

For Amazon, Apple TV, Netflix, Facebook and others platforms, they are clearly facing a challenge to their service delivery in Europe but have been quick to take a step that will at least mean that there’s enough bandwidth for their services to be delivered with the trade-off being a fall in the level of viewing quality for customers.  Many customers, however, are likely not to be too critical about the move, given the many other big changes that have been made to their lives as a result of the COVID-19 outbreak and the attempts to reduce its impact.  Netflix has even pointed out the extra benefit that its European viewers are likely to use 25 per cent less data when watching films as a result of the bit rate changes. However, with online streaming services being one of the main pleasures that many people feel they have left to enjoy safely, the change in bit rate should be OK as long as the picture quality isn’t drastically reduced to the point of annoyance and distraction.

Cybercriminals Hijacking Netflix and Other Streaming Accounts

It has been reported that the surge in the use of streaming music and video services has been accompanied by a surge in the number of user accounts being taken over by cybercriminals.

Entertainment During Isolation

Self-isolation and the instruction to stay at home during the next few weeks in the COVID-19 crisis has meant that many people have turned to streaming services like Amazon Prime Video, Netflix, Spotify and Apple Music. In fact, the demand has been so high that many streaming and social media platforms have reduced the bit rate of videos in order to make sure that services can still be delivered without taking up too much bandwidth.

Stealing and Selling Your Credentials

Security company Proofpoint has now warned that cybercriminals are taking advantage of this increase in demand for streaming services by stealing the valid credentials of users and selling them online.  This means that someone else may be piggybacking off a user’s streaming account without them even knowing it.  When the account credentials are sold online (for a much lower price than normal accounts), the seller gives instructions to the buyer not to try and change the login details of the account.

How?

For cybercriminals to hijack streaming accounts, they first need to steal the legitimate credentials of existing users. Proofpoint has reported that this is achieved by using methods such as:

Keyloggers and information stealers – software that has been unwittingly downloaded, that is able to record keystrokes to discover logins and other valuable personal data.

Phishing attacks – convincing emails from bogus sources that have made users click on a link/ to re-direct, which has led to login credentials and financial information being stolen and/or malicious software being loaded onto their computer/device.

Credential stuffing – where logins are stolen in cyber-attacks on other sites/platforms and sold on to other cybercriminals are tried in other websites in the hope that a user has been password sharing (using the same login for multiple websites).

How Do You Know?

The ways to tell whether your streaming account is being piggybacked include checking the settings to view which devices are connected to the account, checking previous activity on the account and activating the options that notify you each time a new device connects to your account.

Protection

Since the ability to hijack a streaming account relies on the ability to steal login details, following basic data security and hygiene can dramatically reduce the risk to users. For example, using strong and unique passwords, not sharing passwords between different websites/platforms, using a good password manager, keeping anti-virus software and patches up to date, keeping systems and browsers up to date, and not clicking on links or attachments in emails may help protect against this and others similar crimes.

What Does This Mean For Your Business?

Cybercriminals are quick to take advantage of a crisis or a trend and are always keen to find easy, low-risk ways to get money and personal details.  In this case, adhering to relatively basic security best practice can prevent you from falling victim to this and many other cyber-crimes.

Sadly, this is not a new situation.  For example, a CordCutting.com report from last year suggested that around 20 per cent of people who watch a paid-for video streaming service are using someone else’s account.

Now that streaming services are experiencing a surge in users and are very much in the spotlight, it may be a good time for those services to tackle some of the long-running security concerns and to reassure users that they are taking some responsibility to make it much more difficult of others to piggyback accounts.

Tech Tip – How To Clean Your Smartphone

If you’re wondering how you can effectively and safely clean your smartphone as an extra way to help protect yourself from the threat of bacteria and viruses, here’s some advice from a medical expert:

As featured on the BBC and in some national newspapers recently, Dr Lena Ciric, a microbiologist from University College London, advises (in her video, on YouTube – see https://www.youtube.com/watch?v=XwPVqXrJitI) that you can make sure your smartphone is really clean in the following way:

– Unplug your smartphone, turn it off and remove the case.

– Dampen a microfibre cloth with water and household hand soap e.g. the soap dispensing bottle type.

– Gently rub the surfaces of the phone with the damp cloth. Try not to get moisture in any of the openings.

– Dry the phone with a clean microfibre cloth.

– Washing your hands regularly and thoroughly can reduce the number of germs that you put on your phone after you’ve washed it.

In the video, Dr Ciric also notes that Apple says that iPhones can also be safely cleaned using 70 per cent isopropyl wipes alcohol.

As well as computer viruses, everyone now needs to consider biological viruses so maintaining hygiene both personally and professionally will now be more important than ever.

Your Latest IT News Update

Featured Article – Maintaining Security During The COVID-19 Health Crisis

The current global health crisis may bring many different IT security challenges to businesses and organisations and this article highlights some of the ways that you can prepare to keep IT security covered as best you can at this difficult time.

<More>

Cybercriminals Take Advantage of Covid-19 Outbreak With Phishing Emails

Some cybercriminals have already taken advantage of the fear surrounding the Covid-19 outbreak by sending out phishing emails that promise cures, seek donations, or heighten panic in order to extract personal data and money.

<More>

Surge In Demand For Teleconference Apps and Platforms That Enable Home Working

The need for people to work from home during the Covid-19 outbreak is reported to have led to a huge increase in the downloads of business teleconferencing apps and in the use of popular cloud-based services like G Suite.

<More>

Apple Announces The Closure Of All Stores Outside China Until March 27

Apple has announced that due to the global spread of COVID-19, it will be closing all of its retail stores outside of Greater China until March 27.

<More>

Tech Tip – Managing Background Apps

If you’re connecting via a mobile device, information, notifications and updates going to and from apps that run in the background can sap your battery power and your data. Here’s how to control which apps are running in the background:

<More>

Featured Article – Maintaining Security During The COVID-19 Health Crisis

The current global health crisis may bring many different IT security challenges to businesses and organisations and this article highlights some of the ways that you can prepare to keep IT security covered as best you can at this difficult time.

Larger and Smaller Businesses – Some Different Challenges

Larger organisations may be at an advantage as they may already have policies, procedures, equipment and security arrangements in place for remote working, although they may find themselves more stretched as many more staff work from home than usual.

Smaller businesses and organisations, however, may be less well used to and equipped for suddenly having to send staff home to work. This means that they may have a lot more work to do now in order to prepare, and their IT personnel will find themselves needing to prioritise and be prepared to provide more on-demand support over the coming weeks.

Guide

Even though larger and smaller companies may have different challenges on a different scale, here is brief guide incorporating a list of suggestions that could help many businesses and organisations to stay secure while employees, contractors and other stakeholders are working remotely:

– Alert all staff to the possibility of email-borne threats and other social engineering attacks.  For example, over the last few weeks, cybercriminals have been sending COVID-19 related phishing emails e.g. bogus workplace policy emails, emails purporting to be from a doctor offering details of a vaccine/cure, emails with a promise of a tax refund and more.  The message to employees should be to not open unfamiliar emails and certainly don’t click on any attachments or links to external pages from any suspect emails.

– Make sure that any software and software-based protection used by employees working from home is secure and up to date.  For example, this could include making sure their devices have up to date operating systems and browsers, firewall software and anti-virus software is installed and up to date, and make sure that employees install any new updates as soon as possible.

– Ensure that any devices used by employees are managed, secure (have downloaded trusted security apps), have appropriate protection e.g. data loss protection, updated anti-malware, and a capacity to be centrally monitored if possible. Ensure that all devices, including employee mobiles (which can carry confidential information), are password-protected, and can encrypt data to prevent theft.

– Monitor the supply chain arrangements where possible.  If a supplier is geographically remote, for example, and if the Covid-19 crisis has left a supplier short of qualified IT and/or security staff, or if contract staff/cover staff, or unfamiliar staff members have been brought in to replace staff members e.g. particularly in accounts, this could present a security risk.  Taking the time to conduct at least basic checks on who you dealing with could prevent social engineering, phishing and other security threats, and exercising caution and offering your own known secure channel suggestions where suppliers may be short of  IT-security staff could help to maintain your company’s security posture.

– Although employees are likely to stay at home in the current situation, you will still need to make sure that they are made aware of your policy about accessing information on public or unsecured networks e.g. using a VPN on mobile devices to encrypt data.

– Make sure you have a 24-hour reporting procedure for any stolen or lost equipment/devices.

– Pay attention to user identity management. For example, have a user account for each employee, and give appropriate access to each employee.  This should help to prevent unauthorised access by other persons.  Also, control which programs and data each employee has access to, and which level of user rights they have on certain platforms.

– Make employees aware that they must use only strong, unique passwords to sign-in to your network, and that these details should be changed regularly e.g. every 3 months.  Also, make sure that multi-factor authentication is used by employees.

– Stay on top of managing the workforce and general daily operations.  For example, make sure that key IT staff are available at all times, communication channels and procedures are clear and functioning, handover procedures are covered, any sickness (which looks likely) can have cover planned, and that productivity targets can be met despite remote working.

– Remind employees that they still need to comply with GDPR while working remotely and ensure that help and advice are available for this where needed.

– Use this experience to keep the company’s disaster recovery and business continuity plans up to date.

– Schedule regular, virtual/online meetings with staff and ensure that all employees have the contact details of other relevant employees.

– If you’re not already using a collaborative working platform e.g. Teams or Slack, consider the possibility of introducing this kind of working to help deal with future, similar threats.

Looking Forward

At this point, the country, businesses, and many individuals are thinking more about survival strategies, but taking time to ensure that IT security is maintained is important in making companies less vulnerable at a time when operations don’t follow normal patterns and when many cybercriminals are looking to capitalise on any weaknesses caused by the COVID-19 health emergency.

Cybercriminals Take Advantage of Covid-19 Outbreak With Phishing Emails

Some cybercriminals have already taken advantage of the fear surrounding the Covid-19 outbreak by sending out phishing emails that promise cures, seek donations, or heighten panic in order to extract personal data and money.

Phishing For Fear

Cybercriminals rely on exploiting human error that’s often driven by emotional responses.  The coronavirus outbreak has, therefore, provided scammers with a near-perfect opportunity to exploit the heightened the level of fear and to offer things that will take that fear and panic away as a motivation for a person to click on a link.  Clicking on a link in a phishing email, however, means having malicious software loaded onto your device that can allow cybercriminals to take control of your computer, log keystrokes, gain access to your personal information and financial data (for theft and identity theft), or simply direct you to a payment page.

Examples

Examples of the kinds of corona-virus related phishing emails which have been spotted over the last couple of weeks, and could be coming to an inbox near you, include:

– As reported by Proofpoint, an email purporting to be from a doctor offering details of a vaccine cure that’s been kept secret by the Chinese and UK governments.  Clicking on the link promises access to the vaccine cure details.

– Workplace policy emails that target employees in a specific company/organisation and encourage them to click on a link that will take them to their company’s Disease Management Policy.  Clicking on the link will, in fact, download malicious software that can provide a way into the company network.

– As reported by Mimecast, using the promise of a tax refund for coronavirus, directing the target to click on a link to input all their financial and tax information and with the lure of gaining access to (bogus) funds.

– Asking for donations for a fake campaign to fund the fast development of a Covid-19 vaccine.  In this scam, the victim is directed to a bitcoin payment page.

– As reported by Proofpoint, an email purporting to be from the World Health Organization (WHO) that offers a fake document with information about preventing the spread of coronavirus, where clicking on the link actually leads to the downloading of keylogging software (criminals can track your keystrokes to uncover passwords).

– Emails that exploit feelings of panic, such as an email that claims that Covid-19 has become airborne and asks the target to click on a link to a fake Microsoft login page.

Spotting Phishing Emails

Many phishing emails have giveaways that you can spot if you know what you’re looking for.  Examples of ways in which you can identify a phishing email include:

– Online requests for personal and financial information e.g. from government agencies are very unlikely to be sent by email from legitimate sources.

– Beware of generic greetings. Scammers are less likely to use your name to personalise the email greeting and title.

– Mistakes in spelling and grammar can be signs of scam emails.

– Check the email address by hovering your mouse (without clicking!) over the link in the email. This can quickly reveal if the email is genuine.

– Beware of heavy emotional appeals that urge you to act immediately.  These are signs of scam emails that hope to bypass your reasoning and tap into an emotional response.

What Does This Mean For Your Business?

Scammers often use phishing emails when there is/has been a recent crisis, when there’s been fraud/cybercrime that’s affected lots of people, or on other such events to take advantage of those who are looking for help and answers.  Scammers know that where emotions are strong and where they can tap into that by offering relief from negative feelings and by saying what people want to hear, they are more likely to achieve their aims.

In the case of coronavirus, although companies and organisations are issuing statements related to it, the best advice is to simply check the information that is given out through trusted, official sites such as the NHS https://www.nhs.uk/conditions/coronavirus-covid-19/, the World Health Organisation https://www.who.int/health-topics/coronavirus, and via trusted TV and radio stations.

Crisis or not, always exercise caution when you receive emails from unknown or unusual sources and remember that government agencies and financial institutions don’t send out emails asking for personal and financial information.

Companies also need to alert employees, many of whom may soon be working from home and may have a reduced ability to quickly ask the boss or manager about certain emails, to the threat of phishing emails with a Covid-19 theme and to the threat of social engineering attacks that could take advantage of a physically divided and reduced workforce.

Surge In Demand For Teleconference Apps and Platforms That Enable Home Working

The need for people to work from home during the Covid-19 outbreak is reported to have led to a huge increase in the downloads of business teleconferencing apps and in the use of popular cloud-based services like G Suite.

Surge In Downloads

Downloads of remote and collaborative working and communication apps such as Tencent Conference (https://intl.cloud.tencent.com/), WeChat Work (from China), Zoom, Microsoft Teams and Slack are reported to have risen by a massive fivefold since the beginning of the year, driven by the effects of the Covid-19 outbreak.

For example, services such as Rumii (a VR platform, normally $14.99 per month) and Spatial, which enable users to digital meetings in virtual rooms with 3D versions of their co-workers have seen a boost in the number of users, as has video communications app zoom.

Freemium Versions

Even though many of these apps have seen a surge in user numbers which could see users continuing to use them and recommending them in future if their experiences of the apps are good, the ‘freemium’ versions (the basic program for free and advanced features must be paid for) appear to account for most downloads.

Some companies, such as Rumii, have now started to offer services for free after noticing a rise in the number of downloads as Covid-19 spread in the United States.

G Suite

Google’s cloud-based G Suite service (Gmail, Docs, Drive, Hangouts, Sheets, Slides, Keep, Forms, Sites) is reported to have gone past the two billion monthly active users mark at the end of last year. It appears to have gained many active users due to people preparing to work from home following the Covid-19 outbreak.

Google has also offered parts of its enterprise service e.g. Hangouts Meet (video conferencing) for free to help businesses during the period when many employees will need to work from home.

Microsoft

Microsoft is also reported to be offering a free six-month trial for its collaborative working platform ‘Teams’, which surpassed the 20 million active user mark back in November.

Unfortunately, Microsoft Teams suffered a reported two-hour outage across Europe on Monday, just as many employees tried to log in as part of their first experience of working at home in what some commentators are now calling the new “post-office” era.

What Does This Mean For Your Business?

Cloud-based, collaborative and remote working and communications platforms are now providing a vital mitigating lifeline to many businesses and workers at the start of what is likely to be a difficult, disruptive, dangerous and stressful time.  Companies that can get the best out of these cloud-based tools, especially if they can be used effectively on a smartphone, may have a better chance of helping their businesses survive a global threat. Also, the fact that many companies and employees are forced to seek out and use cloud-based apps and platforms like these could see them continuing to make good use of them when the initial crisis is over and we could be witnessing the trigger of a longer-term change in working towards a post-office era where businesses make sure they can last out the effects of future similar threats.