Network Proactive Care

Network Proactive Care

By network management we are referring to the key components in your infrastructure, other than PCs and servers, such as routers, firewalls, switches, cabling and connections to the outside world.

Feature Benefit
Remote support With remote access we can perform maintenance and support tasks on your network without being onsite. This minimises user disruption and removes the added delay of travel time.
Local onsite support If you need us physically onsite e.g. to replace hardware, by limiting our geographic coverage we can be there with a minimum of delay. Regular site visits also help us to gain a better understanding of your business and the daily challenges faced by your staff.
Network hardware monitoring We will monitor routers, firewalls and switches to keep on top of connectivity issues. We will take care of relevant software upgrades to avoid users battling with slow network response.
External spam filter We will setup a spam filter that removes virtually all unwanted email before it even arrives at your network. Although you may already have an onsite server or even Outlook on your PCs removing spam, why give them all that extra workload when it can be removed before it even reaches your systems?
ISP management When you have problems with slow network connections, you don’t want to waste time working out if it’s your kit or a fault with your Internet Service Provider. You probably don’t relish spending an age on hold waiting to speak to their support people. We will deal with them directly for internet connection issues. If they provide your email service, we will make support calls to them on your behalf for that too.
Maintenance work included You have a predictable cost: don’t worry how many support calls your staff make to us – your bill won’t change.
Discounted rates for system / network changes Whether you need to upgrade a single network component, have a new one installed or set up a new office you will benefit from reduced labour rates.
DNS management DNS (domain name service) tells the world where to find your email servers, web sites etc. If changes are required here, we will take care of it as mistakes can have quite severe consequences.

Prices are per site excluding VAT and replacement hardware.