Server Proactive Care

Server Proactive Care

Servers, by their nature as a shared resource, are a critical component of I.T. infrastructure. You depend on them as a central repository for your business data and to provide shared applications. The myriad of functions they provide also significantly increases complexity of the system. We therefore take monitoring of server health to a much higher level to that of desktop systems.

Feature Benefit
Remote support We setup full remote access so that virtually all server maintenance (except replacement of hardware) can be performed remotely, including power on/off. This minimises user disruption and removes the added delay of travel time.
Local onsite support If you need us physically onsite e.g. to replace hardware, by limiting our geographic coverage we can be there with a minimum of delay. Regular site visits also help us to gain a better understanding of your business and the daily challenges faced by your staff.
User administration We relieve you of the need to deal with user administration on your server which includes the addition or removal of users, resetting of locked accounts, email address changes, file system sharing / permissions, sharing of mailboxes etc.
Software updates installation Microsoft releases Windows updates weekly to close up security holes and resolves faultswe ensure the relevant updates are installed. If we find problems with specific updates we will block their installation. We resolve issues with updates which fail to install. We perform this task outside your business hours to avoid disruption to the users.
CPU utilisation monitoring If the CPU (thebrainof a computer) is working too hard our daily checks will alert us so we can check whether there is a fault or its just too old and needs an upgrade. Usually it will be just a fault which of course we can fix for nothing. This prevents your staff becoming less productive while they wait for (and get irritated by) a slow server.
Disk space monitoring Before a server grinds to a halt due to lack of disk space, we will check well in advance whether you are holding obsolete files or genuinely need a disk upgrade. If an upgrade is required we will ensure it is complete before server performance is impacted.
Memory utilisation monitoring As with CPU problems, lack of memory can adversely affect the performance of the server. We keep an eye on this too to make sure it is resolved before your staff revolt.
Intensive server monitoring There are literally hundreds of other parameters which indicate server health that we monitor in real time day and night. Managing a server to this level of details enables us to head-off the vast majority of problems before they impact users.
Backup management The biggest causes of failed backups are forgetting to do them and damaged tapes! We will ensure you have a reliable disk-based backup system and one that is automated to run daily or hourly – whatever suits your business. Then we check hourly or daily that they are actually happening. No more changing tapes or crossing fingers. Sleep well at night!
UPS management Servers are protected from mains power failures by Uninterruptable Power Supplies. But are they working or is there enough reserve battery power? We will check this at least daily.
Maintenance work included You have a predictable cost: don’t worry how many support calls your staff make to us – your bill won’t change.
Discounted rates for system / network changes Whether you need to upgrade a single server component, install a new server or set up a whole new office you will benefit from reduced labour rates.
Security software included: anti-virus, anti-spyware etc Everyone needs this so we make sure your server is protected too and then we check it is kept up to date and that regular scans are performed. You have peace of mind and no extras to budget for.

Prices are per server excluding VAT and replacement hardware.